Operations Manager
Location: Melbourne
Your New Company
Our client is a well-established importer and wholesaler of aftermarket automotive parts, operating across Australia and overseas. With warehouses in Sydney, Melbourne and Brisbane, and a broad product range covering major vehicle makes, they are recognised for reliable quality, competitive pricing and responsive service, earning a trusted reputation in the automotive aftermarket sector.
Your New Role
Based at our Melbourne facility, this role combines warehouse operations management with customer service support. You will be responsible for ensuring smooth inbound and outbound processes, maintaining accurate stock control, coordinating order fulfilment, and assisting customers with enquiries, quotations, order details and product information.
At this stage, this is a “multi-functional” role suited to someone who is organised, proactive, and comfortable rolling up their sleeves—balancing operational execution with administrative and customer-facing duties.
Job Responsibilities
Lead day-to-day warehouse operations including receiving, storage, order preparation and dispatch.
Ensure order accuracy, timely fulfilment and consistent service standards.
Maintain stock integrity through cycle counts, reconciliation and accurate system updates.
Handle customer enquiries, quotations, sales orders and basic after-sales requests when required.
Provide product availability, pricing and delivery updates to trade customers and resellers.
Coordinate closely with the Sydney head office on purchasing, stock planning and logistics scheduling.
Support future BDM activities by sharing customer data, order records and operational insights.
Identify operational issues and drive continuous improvements in workflow, warehouse layout and efficiency.
Ensure compliance with company policies, quality standards and WHS obligations.
Support system usage optimisation, scanning processes and warehouse management software improvements.
Job Requirements
Experience in warehouse, logistics, supply chain or operations management; exposure to automotive parts or trading environments will be an advantage.
Solid understanding of inventory control processes and stock accuracy principles.
Strong communication and customer service skills, with the ability to engage professionally with internal and external stakeholders.
Proactive, hands-on and capable of working independently in a small but growing team environment.
Good problem-solving and coordination abilities, with a continuous improvement mindset.
Comfortable using office software and warehouse/order management systems.
Responsible, organised and a strong team player with a high level of ownership.
Holder of a valid driver’s licence.
Mandarin language skills are preferred but not essential
Referrals
If you know talented professionals who would excel in this role, we welcome your referrals. A referral bonus is offered for successful hires.
How to Apply
If you're interested in this position, please forward your updated CV to info@mandarintalents.com.au
About Us
We are a bilingual recruitment consultancy connecting Chinese-speaking professionals with Australian businesses. We value professionalism, efficiency and long-term partnerships. To explore more Mandarin-speaking opportunities, follow our LinkedIn page: Mandarin Talents Recruitment.
