Technical Support Engineer
Location: Sydney (Australia) | Hanoi (Vietnam) | Munich / Stuttgart (Germany) | Tokyo (Japan)
Your New Company
Our client is a global smart hardware solutions provider specialising in security systems and smart home technologies. The company delivers innovative, reliable solutions to enhance safety, efficiency, and connectivity for residential and commercial projects.
Your New Role
We are seeking a Technical Support Engineer to provide high-level technical assistance to clients. The ideal candidate will have a computer science or related engineering background, with experience in security systems or smart home devices being highly desirable.
Job Responsibilities
Provide technical support and troubleshooting for clients and projects.
Deliver product training and technical documentation.
Diagnose and resolve technical issues promptly to ensure client satisfaction.
Collaborate with internal teams to enhance product and service quality.
Job Requirements
Bachelor’s degree in Computer Science, Electronics, Telecommunications, or related field.
1+ years’ experience in technical support or similar roles, ideally in smart hardware or security systems.
Strong problem-solving and communication skills.
Ability to work independently and remotely.
Experience with IoT devices, network configuration, or smart home technology. Mandarin proficiency is a plus.
Salary & Benefits
Competitive salary package
Remote working flexibility
Referrals
If you know talented professionals who would excel in this role, we welcome your referrals. A referral bonus is offered for successful hires.
How to Apply
If you're interested in this position, please forward your CV to info@mandarintalents.com.au.
If this opportunity doesn’t align with your career path, we’d be happy to discuss other confidential opportunities with you.
About Us
We are a bilingual recruitment consultancy connecting Chinese-speaking professionals with Global businesses. We value professionalism, efficiency, and long-term partnerships.
